FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. First, make sure nothing is on inside your home then check the meter at the road. If it is still spinning then you may have a leak. If you are unsure how to do this then call the office and we'll work with you to solve the problem.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Go into a bathroom that is rarely used and turn on your hot water in a sink/shower for about 20 minutes to 30 minutes until it empties your hot water heater tank. This should help flush your lines and get rid of any smelly water trapped. Just don't forget to turn that faucet back off! If this doesn't fix the problem, then you may need to call a professional.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.